Our team

Meet the team behind Service Manager

Lee Stevens

Founder & CEO

With well over two decades of commercial experience as a software developer and 15 of those in the washroom and matting industry he is fully positioned to achieve Service Manager’s ongoing success.

He is a keen snowboarder and competitive CrossFit athlete

Lenka Laurova

Office Manager

Having worked in business travel for 15yrs Lenka was ideally placed to manage the day to day affairs for Service Manager.

She is a travel-buff and also a fully qualified florist.

Matthew Conway

Senior Developer

Matt has been with the company for over 9 years and knows Service Manager inside out. If you have a quirky service schedule that you can’t figure out he’s the man to call.

In his spare time Matt is usually found doing something to feed his competitive streak; squash is a particular favourite.

Jack Preece

Business Development Manager

Jack joined the Service Manager team in 2021 as Business Development Manager. His role is to handle our business enquires and market Service Manager to prospective customers.

With 7 years experience in the washroom industry across both operations and sales, he has a deep understanding of the problems that face washroom business and all of the benefits that Service Manager can bring!

Frodo

Greeting customers and being an outstanding employee.

Don’t just take our word for it…

Here’s what our existing customers say

“Fantastically clever and detailed software performing a variety of functions backed up by superb, fast customer service for queries and development requests.”
Becky AdamsUK Mats – Finance Director

“Service Manager has been a great help to me in my first couple of months in my job. It has made my life so easy being able to see all my customers and their information in one place, as well as being able to draw up agreements with ease. I could not work without it!”
Amber DaviesUK Mats - Sales Manager

“Anyone can buy an off the shelf product, but its very difficult for a small business to get the level of information and detail we need on a handheld device. Service Manager is the cornerstone of our excellence.”
Daniel RichardsComplete Washroom Solutions

“This software has had a dramatic effect on the way that our Service Team now works – efficiencies have been made in both fuel consumption and time due to rationalization of routes. Our Customers have also been impressed with the fully automated install and service manifest system which has stopped the need for paper usage.”
Gareth LewisElite - Service Director

“The reporting element of this software enables us to access information on portfolio figures/movements, invoicing forecasting and customers on hold for invoicing etc without the need for hours of admin work. This enables us to check quickly and easily that customers are being billed correctly.”
Martin OvensElite - Finance Director

“Easy to use system which gives you access to every single agreement at a touch of a button – with the ability to amend data quickly and easily. Fully compatible invoicing system with Sage Line 50 enabling automatic transfer of data between the two systems which has been a vital requirement. The customer service for queries has always been excellent.”
Dawn StokesElite - Accounts Manager

“I could not be happier with this software. Updating our pricing and invoicing customers is now so easy. Our drivers love the app and being paper free!”
Rachel Saipe

“An impressive piece of software. Mobile app is a nice touch.”
Shaun Reeves

“Our drivers love the mobile app feature. Quick, slick and easy to use.”
Tom Whitbread

“For our industry, this software is revolutionary. Since we've been using SM we have had a systemic shift in how our business operates as a whole. Easy to use and has saved us duplicating work.”
Nigel Mayes