Graham Hygiene

Graham Hygiene Services was established in 2010 as a customer focused washroom provider in Scotland. From Shetland to Dumfries, they provide washroom management solutions in small offices to large multi-site factories and hazardous waste collections for the NHS, Local Authorities and healthcare providers.

What did Graham Hygiene Services need?

A single software package to consolidate all of their existing data currently managed using multiple pieces of software into one place.
A way to streamline their invoicing process.

Solution

Service Manager is the perfect place for managing their customer base, allowing their team to easily create, view and amend records without having to worry about updating that information in an entirely separate application. The invoicing process for Service Manager has also been incredibly helpful, quickly and easily making all of Graham Hygiene’s invoices in one go ready to be emailed to customers.

Testimonial

“Service Manager has been fundamental in compiling all of our other software packages into one. While the company was starting out, spreadsheets were great, but as the business grew we knew that we had to find a better solution. I had heard about Service Manager from another washroom provider, and they recommended we get in touch as the service is superb. The Leito team have been fantastic throughout and the after-service has been exceptional.”

Callum McKenna – Operations Director

Don’t just take our word for it…

Here’s what our existing customers say

“Fantastically clever and detailed software performing a variety of functions backed up by superb, fast customer service for queries and development requests.”
Becky AdamsUK Mats – Finance Director

“Service Manager has been a great help to me in my first couple of months in my job. It has made my life so easy being able to see all my customers and their information in one place, as well as being able to draw up agreements with ease. I could not work without it!”
Amber DaviesUK Mats - Sales Manager

“Anyone can buy an off the shelf product, but its very difficult for a small business to get the level of information and detail we need on a handheld device. Service Manager is the cornerstone of our excellence.”
Daniel RichardsComplete Washroom Solutions

“This software has had a dramatic effect on the way that our Service Team now works – efficiencies have been made in both fuel consumption and time due to rationalization of routes. Our Customers have also been impressed with the fully automated install and service manifest system which has stopped the need for paper usage.”
Gareth LewisElite - Service Director

“The reporting element of this software enables us to access information on portfolio figures/movements, invoicing forecasting and customers on hold for invoicing etc without the need for hours of admin work. This enables us to check quickly and easily that customers are being billed correctly.”
Martin OvensElite - Finance Director

“Easy to use system which gives you access to every single agreement at a touch of a button – with the ability to amend data quickly and easily. Fully compatible invoicing system with Sage Line 50 enabling automatic transfer of data between the two systems which has been a vital requirement. The customer service for queries has always been excellent.”
Dawn StokesElite - Accounts Manager

“I could not be happier with this software. Updating our pricing and invoicing customers is now so easy. Our drivers love the app and being paper free!”
Rachel Saipe

“An impressive piece of software. Mobile app is a nice touch.”
Shaun Reeves

“Our drivers love the mobile app feature. Quick, slick and easy to use.”
Tom Whitbread

“For our industry, this software is revolutionary. Since we've been using SM we have had a systemic shift in how our business operates as a whole. Easy to use and has saved us duplicating work.”
Nigel Mayes