Complete Washroom Solutions

Complete Washroom Solutions are an independent washroom service provider with a diverse national framework of clients we very proudly support. These range from big blue chip corporate businesses, universities, schools, stadiums, manufacturing facilities, offices, shopping centres, warehouse and distribution centres to small independent business such as high street coffee shops and much more.

What did Complete Washroom Solutions need?

The tools to provide each and every client with the peace of mind that their washroom services will be delivered on time every time.
As a carbon neutral business a paperless solution for every aspect of the business was essential.

Challenge

Complete Washrooms needed a software package that was going to be capable of handling their ever growing customer base without having to compromise on the high quality of service they pride themselves on. They needed the flexibility to schedule work on a variety of frequencies across many different routes. On top of all this, everything needs to be completely digital to minimise their carbon footprint.

Solution

Service Manager is able to provide all of the features that Complete Washrooms needed and more. The mobile app which allows an operative to manage all of their work from a phone has saved hours of work per day and given them extra capacity they otherwise wouldn’t have been able to achieve; all whilst improving the speed, accuracy and quality of service. Similarly, being able to create thousands of invoices in a single click has been a real game changer.

Testimonial

“It is very user friendly and therefore easy to train and use. It really is excellent value for money. The team that support Service Manager are fantastic and always available when you need them. Service Manager is an essential partner to our business, I would recommend it to anyone in our sector or who has a similar business model in the service industry.

During the pandemic Service Manager played a critical role in our ability to deliver an essential service in the infrastructure (Waste Management) sector. It enabled us to effortlessly plan, re-plan and distribute an ever changing work schedule to our operatives who are based all over the country. Service Manager gave us the ability to support all of our clients during a time of National Crisis.”

Daniel Richards – Operations Director

Don’t just take our word for it…

Here’s what our existing customers say

“Fantastically clever and detailed software performing a variety of functions backed up by superb, fast customer service for queries and development requests.”
Becky AdamsUK Mats – Finance Director

“Service Manager has been a great help to me in my first couple of months in my job. It has made my life so easy being able to see all my customers and their information in one place, as well as being able to draw up agreements with ease. I could not work without it!”
Amber DaviesUK Mats - Sales Manager

“Anyone can buy an off the shelf product, but its very difficult for a small business to get the level of information and detail we need on a handheld device. Service Manager is the cornerstone of our excellence.”
Daniel RichardsComplete Washroom Solutions

“This software has had a dramatic effect on the way that our Service Team now works – efficiencies have been made in both fuel consumption and time due to rationalization of routes. Our Customers have also been impressed with the fully automated install and service manifest system which has stopped the need for paper usage.”
Gareth LewisElite - Service Director

“The reporting element of this software enables us to access information on portfolio figures/movements, invoicing forecasting and customers on hold for invoicing etc without the need for hours of admin work. This enables us to check quickly and easily that customers are being billed correctly.”
Martin OvensElite - Finance Director

“Easy to use system which gives you access to every single agreement at a touch of a button – with the ability to amend data quickly and easily. Fully compatible invoicing system with Sage Line 50 enabling automatic transfer of data between the two systems which has been a vital requirement. The customer service for queries has always been excellent.”
Dawn StokesElite - Accounts Manager

“I could not be happier with this software. Updating our pricing and invoicing customers is now so easy. Our drivers love the app and being paper free!”
Rachel Saipe

“An impressive piece of software. Mobile app is a nice touch.”
Shaun Reeves

“Our drivers love the mobile app feature. Quick, slick and easy to use.”
Tom Whitbread

“For our industry, this software is revolutionary. Since we've been using SM we have had a systemic shift in how our business operates as a whole. Easy to use and has saved us duplicating work.”
Nigel Mayes