UK Mats Ltd are the largest independent mat rental company in the UK. From their base near High Wycombe, they wash and deliver over 10,000 mats per week for thousands of customers. Their customers include schools, hotels, large businesses, and other independent washroom businesses who offer a rental mat service.
What did UK Mats Ltd need?
- A complete ‘Customer Relationship Manager’ which would detail all their client information, manage all delivery / route planning, and invoice all their customers at a click of a button – even with different invoicing periods.
- Stock management of both standard and custom mats.
- A ‘paper-less’ system which could be managed entirely through the software.
Challenge
Having previously trialled an off-the-shelf rental software which was terrible, UK Mats Ltd were in need of a bespoke software designed specifically for their industry. In particular, a software which was able to manage over 2000 customers (both trade and direct), manage different delivery frequencies (e.g., weekly, fortnightly, or monthly), and create daily routes that their drivers could use on a mobile phone.
Solution
UK Mats Ltd chose Service Manager to manage all of their operations. They are able to manage all of their customers, routing, stock, and invoicing on one system. All of their office staff have individual accounts, allowing the sales team to manage the customers, their operations team to manage deliveries / routing, and their accounts team to manage invoicing.
UK Mats Ltd estimate they save 40 hours per week, and hundreds of pounds per month, using Service Manager. Gone are the days of using paper as UK Mats now run an entirely paperless operation. The Service Manager app which tells each driver what mats to load for their following day and what mats to service at each site. Confirmation of service – with a customer’s signature – is completed via the driver’s mobile phone and instantly uploaded to Service Manager allowing their operations team to deal with issues almost immediately. All their customer information can be found in one place and all customers invoiced at a click of a button.
Testimonial
“Fantastically clever and detailed software performing a variety of functions. Backed up by superb, fast customer service for queries and development requests.”
Becky Adams – Finance Director
“Service Manager has been a great help to me in my first couple of months in my job. It has made my life so easy being able to see all my customers and their information in one place, as well as being able to draw up agreements with ease. I could not work without it!”
Amber Davies – Sales Manager
