Features Overview
Every feature a service operation needs
CRM, scheduling, routing, driver app, invoicing and compliance in one system, with each feature feeding the next.
Seven areas
One system, seven jobs handled.
Each feature has its own deep-dive page, and they all work from the same shared data.
Overview
The whole platform at a glance, and how the pieces fit together across your operation.
Explore →CRM
Customers, sites, contacts and agreements, with the full history behind every relationship.
Explore →Invoicing
The month's billing generated in one run and posted straight to Xero, Sage or QuickBooks.
Explore →Logistics
Routes built, optimised and adjusted as the day changes, with vehicle capacity in view.
Explore →Mobile App
An Android driver app with offline working and proof of service captured on site.
Explore →Customer Portal
A web portal where customers answer their own questions about services and receipts.
Explore →Waste Management
Waste data captured on the round, with Digital Waste Tracking readiness built in.
Explore →How it connects
Enter it once and it works everywhere.
The features share one set of data, so the agreement, the round and the invoice always tell the same story.
The agreement drives the schedule
A live agreement creates the servicing plan automatically, so what was sold is exactly what gets delivered and billed.
The round drives the proof
Drivers capture signatures, photos and quantities on site, building the service history and audit trail as they work.
The work drives the invoice
Agreements drive the invoice run, with delivered quantities and one-off charges flowing through, so billing reflects the work and month end takes minutes.
Questions about features.
What's included as standard? +
The Standard plan includes the full platform: CRM, agreements, scheduling, standard route optimisation, invoicing, stock and assets, reporting and the customer portal. There are no feature tiers hiding the tools you need, and onboarding is a one-off fee covering training, data import and report setup.
Which features are optional add-ons? +
A few things sit outside the core plan: the driver mobile app at £12 per driver per month, advanced route optimisation with unlimited sites per route, additional user licences as the team grows, and a custom email domain so system emails go out as your brand. Everything else on this page comes with the platform.
Can I see the features working on my own scenario? +
Yes, and it's the best way to judge the fit. Demos are live sessions with the people who built the system, so bring your rounds, your billing quirks and your hardest questions, and watch them handled in the software while you ask.
Trusted across the industry
What our customers say.
Service businesses across the industry run on Service Manager.
I had heard about Service Manager from another washroom provider, and they recommended we get in touch as the service is superb. The Leito team have been fantastic throughout and the after-service has been exceptional.
We cannot recommend Service Manager highly enough, it will transform the way you run your business and Leito always have time to discuss any aspect of it.
Service Manager is an essential partner to our business, I would recommend it to anyone in our sector or who has a similar business model in the service industry.